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What are important skills for a call center agent? To provide the best CX at a call center or contact center, an agent needs specialized skills. All call center agents should possess the following qualities: Knowledgeable. Agents need knowledge of the organization's inner workings and products it represents. Detail-oriented.

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May 26,  · Call center communication skills are extremely important for your calling agents. After all, having a great call center agent is as important as having the right call center software – it always leads to improved results. An agent with good communication skills can: Establish a connection with the caller. Build quality relationships.